Posts filed under ‘Kiva Field Partners’
By: Abhishesh Adhikari
One of the Kiva partner MFIs that I am helping in Uganda is Micro Credit for Development and Transformation (MCDT.) It is based in Kampala and provides financial services primarily to low-income women who come to Kampala from remote areas of Uganda. Even though the average loan size for a borrower at MCDT is only about $200, it is amazing how impactful the loans have been in helping these women become financially independent.
Here in Mongolia, my top priority with XacBank has been to complete borrower verifications (BVs)—visits to 10 randomly selected Kiva clients to ensure that everything in the field checks out with the information reported to Kiva’s San Francisco headquarters. As it happened, the borrowers in my sample were scattered across the country. Here’s a summary of what my month of April looked like:
- 1 month spent
- 4,872 km covered
- 9 borrowers verified
- 5 aimags traveled to
- 7 branch offices visited
- 10 training sessions delivered
- 35 loan officers and other staff trained
- 13 top Kiva borrowers recognized
- 1 television interview completed
- 67 client waivers checked
- 2 runaway borrowers chased down
- 1 Kiva Coordinator-Extraordinaire
- 2 beautiful lakes and other sights experienced
- 4 items delivered via Mongolian messenger service
- Many kilos of cheese curds (and other nice gifts!) received
I couldn’t help but feel lucky—I knew it would be an eye-opening experience to visit all these different parts of Mongolia. After all, I think most Kiva Fellows are in this as much for the professional experience as for the exposure to new countries and cultures. Why not mix business with pleasure if you can?
I’ve talked before about some of the work that Kiva Fellows do when we visit branch offices during our BVs, but what I didn’t explain was how, in order to successfully complete a BV, the Fellow must meet with every single borrower on the list. If for whatever reason, a borrower is unavaible or nowhere to be found (and that’s happened before!), the sample must be re-drawn and 10 new borrowers must be verified—no matter how close you were to finishing the first set of 10 (and irrespective of how far and long you had to travel to see them). So it’s safe to say that Kiva Fellows sweat it a little when these meetings don’t line up perfectly. And people are often on the move, which can raise some serious logistical challenges sometimes.
Take Aibek, for instance. Batzul, the Kiva Coordinator at XacBank, booked us flights to go see him in Bayan-Olgiy, the western-most province of Mongolia (flying made sense given that Olgiy, the city centre, is a 3 day drive from UB). She also arranged our accommodations and made plans with the Director to deliver training sessions at the branch office. We were all set to leave on Monday morning, but late in the afternoon of the Friday before, she called me up sounding very serious: ‘Aibek is not in Bayan-Olgiy. He’s in UB right now. I just spoke to the loan officer.’
The trickiest part was that he was only planning to be in UB for a few days—which meant that by the time we came back from our branch visits in Bayan-Olgiy and Uvs provinces, he would have left already. We couldn’t change our flights, and flying to Bayan-Olgiy a second time was pretty much out of the question. So the best thing to do was to meet in UB during the weekend. We made plans to meet him on Saturday at 10 a.m. in his neighbourhood. We made our way to the east end of the city and waited… No Aibek.
Batzul called the loan officer in Bayan-Olgiy, who then called Aibek, but he wasn’t picking up his phone. We communicated through his wife, who was at home. We waited and waited. No Aibek. We gave up and agreed to try and reschedule.
Our opportunity came that afternoon. Aibek, the loan officer told us, would meet us by the Wrestling Palace at 1 p.m. When we got there we searched in vain for any passers-by who looked like the man in the borrower profile. An hour passed. No Aibek.
But the third time’s a charm, right? On Sunday afternoon I got a call from Batzul—Aibek had been located! We hopped in a taxi and made our way to the west end of the city. We were driven to a desolate, industrial area surrounded by auto body shops, where random vans were parked and people seemed to be waiting around for something. We waited in the safety of the taxi, but when no Aibek appeared, we cautiously stepped out and started asking strangers if they knew of our man. Eventually, one of them pointed us to a van, and lo and behold, Aibek was there!
Our first stop in our travels was Bayan-Olgiy. Bayan-Olgiy is a special part of Mongolia: This region is home to the country’s Kazakh minority, giving it a very distinct feel from the moment you arrive. The Kazakhs, who make up some 90% of the population of this province, adhere to Islam (rather than Buddhism, like much of the rest of Mongolia), and the predominant language is Kazakh, not Mongolian (though most people speak both). From my hotel window, I could hear the evening call to prayers.
The Kazakhs were first drawn to the high mountain pastures in the region in the mid-1800s, where they let their sheep graze during the summer months. Throughout most of the 20th century, they were an isolated, tight-knit community, and this region is considered even by people in Kazakhstan as the best-preserved example of Kazakh culture. One of the things it’s best known for is the Eagle Festival, which takes place every year in October.
I think my Kazakh colleagues were as curious about me as I was about them. I immediately started learning some words in their language. Instead of bayarlalaa for ‘thank you,’ they say rahmed. Amansasbaa is the common greeting, whereas in Mongolian it’s sain bain uu (or more casually, you can say salem in Kazakh). And learning to say tansganmaa huanshtaman (it’s nice to meet you) came in pretty handy several times later on!
Having finished our work at the branch quickly, our colleagues took us to see the main mosque in town, followed by a hike up a nearby peak to get a beautiful view of Olgiy, the Altai Mountains, and the river that flows from them. Later, the Branch Director and driver took us on a long and bumpy drive to Tolbo Nuur, a freshwater lake about 50km south of the city centre. Though it was still frozen, it was amazing to see a body of water (there aren’t many in Mongolia!).
Next stop: A visit to the Branch Director’s extended family living in the countryside! True to Kazakh/Mongolian hospitality, they welcomed us warmly and prepared a massive and delicious feast for us. It’s customary for people in Mongolia to welcome strangers—locals and foreigners alike—into their homes and feed them. It stems from their nomadic history, in which families would help other people who were passing through the area, or receive visitors from different parts of the country (for example, the capital) and exchange news with them. It’s a beautiful aspect of the culture here.
On our way back to Olgiy, we soaked in the peaceful landscapes of the countryside…
A picnic at Uvs Nuur
By midweek, we were bidding farewell to our new friends in Bayan-Olgiy and boarding another plane, this time bound for Uvs. We were welcomed at the airport by a small crew, and no sooner did we arrive at the branch than we got down to business. Client waivers, visits to borrowers, loan officer training—check, check, check! Then the branch staff treated us to a warm welcome dinner at a nearby Korean restaurant. We were starting to feel like royalty!
The following morning, we had certificates and tokens of appreciation to hand out to 5 Kiva borrowers who had repaid their loans on time (or early). It turned out that the Branch Director had invited the local television crew to film the small ceremony! They asked me to say a few words about Kiva, so I was happy to talk about the good work Kiva and XacBank are doing. It aired on the evening news that night. I guess that makes me famous in Mongolia!
Next on the agenda was a trip to Uvs Nuur, a saltwater lake that is the largest in Mongolia. Lucky us! We followed a road for part of the trek but veered off after a while to avoid muddy areas where our SUV could get stuck. We zigzagged across an open field and eventually made it to the water’s edge, where Mongolians love to come and take a dip in the summertime. It was a cool but sunny afternoon, and we took in the warm rays as we sat idly by the water’s edge and enjoyed the picnic our colleagues had packed for us. We couldn’t have spent a nicer time in Uvs!
Business owners, an ancient monument and a stolen dinosaur
The following week, we hit the road for two more aimags, Arkhangai and Bayanhongor.
There, we had the opportunity to meet some borrowers who told us about their businesses. It’s always rewarding to make the connection between the borrower profiles on Kiva’s website and the people who are actually behind them. It’s also nice to see microcredit working effectively. These lovely ladies passed along their thank you’s to their Kiva lenders… Allow me to introduce them.
While visiting these aimags, we also learned about some of Mongolia’s rich natural history. Not far from Tsetserleg, Arkhangai’s city centre, is Taikhar Chuluu, a large rock formation that juts out in the middle of a wide plain. Legend has it that a snake emerged from the earth one day, many moons ago, and a hero named Bökebilig forced it back and sealed off its cave with this rock. The rock has been revered by various civilizations since ancient times, as evidenced by the Mongolian, Tibetan, and Turkic inscriptions which can be found on it (the latter which dates back to the 6th century AD, although sadly, most of the inscriptions have been overwritten by modern-day graffiti).
And did you know that it’s possible to smuggle a dinosaur out of a country? Luckily, the one that was taken from Mongolia is now on its way home. Bayanhongor, which is part of the Gobi Desert region, is home to some of the incredible dinosaur fossils that have been unearthed since the 1920s. These include many dinosaur eggs and several Velociraptors (which of course you’ll remember from Jurassic Park!). One of the most famous discoveries is of a Velociraptor and a Protoceratops that were locked in battle and frozen in time 80 million years ago. You can also see exhibits such as a nest of newborn baby dinosaurs, and a mother protecting her young at the Natural History Museum in UB—that is, when they’re not out touring the world!
The Mongolian Messenger
I witnessed another curiosity during these BV travels. In a country where there are effectively no street names or real addresses, I’ve been intrigued by how mail gets delivered around here. You may know that the Mongolian Empire had a highly developed mail system at the height of its rule. People have assured me that when they receive mail—that is, anything that cannot be taped to their doors—they are given notices to go pick it up at the nearest postal outlet. Sounds reasonable, right?
But the truth is, Mongolians today have instituted an informal delivery system that would surely do Chinggis Khan proud. My edification began as Batzul and I waited in line at the check-in counter in the UB airport to fly to Bayan-Olgiy. A man was hovering nearby, and finally he approached Batzul. They exchanged a few words in Mongolian; he passed her an envelope, and she took down a phone number. I observed the whole interaction somewhat suspiciously.
‘What was that all about?’ I asked after the man had gone.
‘Oh, he just wants me to deliver something in Olgiy,’ she replied casually. And to my confused stare, she added, ‘It’s the Mongolian Messenger service.’
As if that explained everything! My jaw must have dropped. I started sputtering… What? How? Who?? I was full of questions!
These questions were somewhat cleared up when we arrived in Olgiy. As we stopped for lunch with our branch colleague, Batzul got on the phone and a short while later, a lady walked into the restaurant. Just a few words were exchanged before the envelope was handed over and the lady walked back out. I watched in fascination. ‘How did you know she was the right lady?’ I exclaimed.
‘Because I just talked to her on the phone,’ Batzul answered matter-of-factly.
‘But don’t you need to see her ID or something?’ I persisted.
‘No.’ We resumed eating.
This happened again and again until I finally started to believe in the system. Coming back to UB this time, we walked out of the baggage-claim area of the airport and Batzul delivered another envelope straight into the outstretched hands of a stranger. She knew him by the black shirt he was wearing, she assured me. On the way into the city, our driver stopped along the road from the airport, not once but twice, at seemingly random intersections where our little Messenger hopped out, delivered her goods to waiting recipients, and hopped back into the car. I was blown away.
The Kiva Coordinator-Extraordinaire
Speaking of this Messenger, delivering envelopes isn’t Batzul’s only talent. For the past four months, I’ve had the pleasure of working with her, and for good reason: She is a truly exemplary Kiva Coordinator. We’ve worked closely together, particularly during all of our branch visits for the BVs, and I must say we’ve made a great team. We get our work done quickly and efficiently, and even have time left to have some fun (as you now know).
But it’s not just that. Batzul is an impressive young professional all on her own. She is always on the ball with her Kiva work and manages several other projects on top of that. But the best part about her is that she takes immense pride in her job as a Kiva Coordinator, and also in the fact that her work is impacting the lives of many Mongolians. Whether we are running a training session together, or visiting a borrower, she’s been far more than just a translator. She elaborates by adding anecdotes and lessons from her own stock of experiences, including her interactions with branches, loan officers, and clients, thus adding colour and depth to the messages we deliver. She makes my job as a Kiva Fellow easy!
Just as I had thought, the opportunity to see so many different parts of Mongolia for my BVs was fun, rewarding, and incredibly enriching. And I have Batzul, the Kiva borrowers, XacBank, and all the incredible people at the branch offices we met to thank for that—so from the bottom of my heart, thank you everyone for a truly amazing experience!
Spring may have arrived in Mongolia, but for two Kiva staff who visited me in April, winter gave one last hurrah and dumped the largest snowfall I’ve seen since being here (a whopping 2 inches!).
Spring has arrived in Mongolia! That means warmer weather (afternoons creeping closer and closer to the double digits)… and, of course, baby animals!
Quien lo goza, lo vive! He who lives it, enjoys it!
by Rose Larsen | KF19 Colombia | KF20 Dominican Republic
Barranquilla goes through something of a transformation in the months leading up to Carnaval.
Carnaval is the one period of the year when Barranquilla becomes a tourist destination. For four days each February or March, the city fills up with travelers eager to experience what is known as “the best Carnaval outside of Brazil.”
Pre-carnaval season officially starts a few weeks before Carnaval with an event in the central stadium, where the Carnaval king and queen are crowned, and the only rule of Carnaval is announced: party, dance and have fun until your body can’t take any more.
However, you can feel a subtle change come across the city long before this, as even in December the residents of Barranquilla begin to gear up for Carnaval season.
In every public plaza, groups of youngsters can be found practicing their dances and preparing for the parades that they will perform in. Seamstresses are busy sewing costumes, stands sprout up around the city selling colorful Carnaval gear, and restaurants prepare for the crowds to flow in.
Not surprisingly, this is a busy time for Kiva’s local partner FMSD and other microloan providers – many clients take out loans to prepare and stock up for this busy season.
Carnaval itself consists of four days of music, dancing, drinking and general debauchery, as locals and tourists alike don wild costumes and release their inhibitions. It starts on the Saturday before Ash Wednesday with a 6-hour parade featuring giant floats and hundreds of “comparsas”, or traditional groups of dancers. The “Batalla de Flores” is the most popular Carnaval event and tickets are upwards of $200 for the best seats. Other parades on Sunday, Monday and Tuesday feature fewer floats but more groups of dancers.
Each night, revelers have endless parties to choose from. Both planned and spontaneous block parties are found throughout the city, nightly events are programmed in the main stadium, and the bars and discotecas are filled. Traditional Carnaval music fills the air and you can’t walk one block without seeing someone in a marimonda mask or a negrita costume – the whole city, from small children to old ladies, gets in on the fun.
The Characters of Barranquilla’s Carnaval
As I started perusing the Carnaval gear sold all around the city, I noticed that certain characters and costumes were prevalent. Colombian friends began to explain to me the different characters I would encounter throughout Carnaval, each with a different history and a different type of dance. To give you an idea of how diverse and unusual Barranquilla’s Carnaval is, I thought I’d introduce you to a few of them!
La Reina de Carnaval y el Rey Momo – The Queen and King of Carnaval
Each year a king and queen are chosen to preside over Carnaval. The Rey Momo, based on the Greek god Momus, god of satire, and the Reina of Carnaval attend each parade decked out in fabulous costumes. A Children’s King and Queen are also chosen, as well as queens for each neighborhood of Barranquilla, and even a Reina Gay. The Carnaval queen, the most important figure, is generally picked from the city’s elite class – this year’s queen was the daughter of a senator.
Marimondas are the clowns of Carnaval. The costume originated with poorer Barranquilleros as a way to make fun of the fancy, expensive costumes that members of high society tend to wear. Marimondas wear sacks over their heads, have giant flapping elephant ears, phallic noses, pants worn backwards, colorful vests and ties. The marimonda is one of the few Carnaval characters with origins entirely from Barranquilla – with his silly, unchoreographed dance, he represents the joking, rowdy typical Barranquillero.
Cumbia, a popular type of music and dance, mixes the Spanish, indigenous and African cultures that collide in northern Colombia. The music features African drums and indigenous flutes, and a live band usually accompanies every comparsa.
The women wear long, full skirts and the men wear traditional striped costeño hats. The dance is a flirtatious one, as pairs of men and women dance back and forth, the women moving only their feet and hips, keeping their upper bodies still – some even dance with bottles of alcohol balanced on their heads! A popular Carnaval activity is a “rueda de cumbia,” where revelers join a chaotic group of dancers circling a cumbia band.
The Dance of the Garabato is a dance representing the battle between life and death, and originated in Spain. A garabato is the traditional stick used by the Costeño farmer. For this costume, men wear black pants, a yellow shirt, and a red cape adorned with colorful sequins and designs, and have their faces painted white and red. They use the garabato to do battle with Death, usually represented by someone dressed as a skeleton. Women wear beautiful black dresses with red, yellow and green features, the colors of Barranquilla. Though this costume was close to disappearing at one point, a group of locals brought it back and each year, one of the first pre-Carnaval events is the Parade of the Garabato, which takes place on a Friday evening a few weeks before Carnaval.
El Son de Negro
The Son de Negro costume and dance derives from the African influence in the Caribbean coast. Africans were first brought to Colombia as slaves – the nearby colonial city of Cartagena was a center of the slave trade. This dance has its origins in the region near Cartagena on the banks of the Canal del Dique, a canal that connects Cartagena Bay with Barranquilla’s Magdalena River, where there are many Afro-Colombian communities. For this costume, boys paint their entire bodies and faces black, with their lips and tongues painted a bright red. They wear colorful flower hats and use their bright red mouths to make funny faces, imitating and making fun of the way slaves used to act towards their masters. Though my politically-correct San Francisco upbringing made me slightly uncomfortable around these costumes, ultimately I always had to laugh at the ridiculous faces that they pulled.
The Congo is one of the oldest of the Barranquilla Carnaval characters. This warlike dance was first performed in Cartagena by slaves with origins from, as its name suggests, the African Congo, and soon became a part of Carnaval as well. The men wear bright satin clothes including colorful capes, but the most noticeable component of the costume is the tall headdress covered in fake flowers of every color. A long train trails down from the back of the headdress nearly to the ground. They also wear sunglasses and carry wooden machetes that they use during the dance.
This costume has one of the funniest origins – it first became popular in the 1960s after an advertisement for a Venezuelan brand of detergent called Puloy featured these coquettish women. They wear curly black wigs and cute red dresses with white polka dots, along with matching headbands. The headbands and other accessories are big favorites among the women who watch the parades.
Joselito de Carnaval & his widows
On the last day of Carnaval, a few new characters emerge. Joselito is a representation of Carnaval, and on the final day, Tuesday, he is found dead from too much drinking and partying! Open coffins with a dead Joselito lying inside are featured in the parades on Tuesday, though Joselito often rises from the dead to salute the crowd. Apparently this character is based on a true story of a man who disappeared during Carnaval and was found unconscious on the street. His family organized a funeral for him, but during the funeral procession he woke up and sat up in the coffin!
Joselito’s counterparts are his viudas, or widows, men and women alike who don fancy black dresses, lace and high heels (and fake breasts in the case of the men!), and sob wildly, mourning his death, stopping only to pose for pictures! With the death of Joselito comes the death of Carnaval…at least until next year! See you all at Carnaval 2014?
Marion Walls | KF19 | Tanzania
I’m on a quest to follow a Kiva loan from lender to borrower! How often have I dreamed of this whilst browsing my loans on a frosty winter weekend in Canada? Now I have an ideal opportunity to do so as the Kiva Fellow in Tanzania, so I’ll take you along for the ride!
My directions are set when a friend emails from Calgary: “I donated to the Jaguar Group. They’re asking for a loan in support of their beauty salon. I chose that one in honor of you – I figure you might want a haircut or a color given you are there for months!” Too true; I’ve been in Tanzania since September and this Kiva fellowship has been rich and rewarding, but also tough, so I’m looking a little ragged… And salons here offer beautifully intricate braids – why not give them a try?
I love the idea of making the personal connection between a Kiva lender in my hometown of Calgary, and a Kiva borrower here in Dar es Salaam! I had the dubious distinction in KF19 Fellows’ class of traveling furthest to my placement, so this will be an opportunity to reel in some of that distance. And what fun to report back to my friend on how his loan is working out here on the ground! I immediately start making arrangements to meet Juliet, the featured borrower of Jaguar Group…
Lender’s city; borrower’s city
You may already be familiar with Calgary – prosperous modern city buoyed by oil wealth; 5th largest metropolitan center in Canada; enviable location at the foot of the Rocky Mountains; renowned for its volunteer spirit; host city of the ’88 Winter Olympics (remember The Jamaican Bobsleigh Team?); 9th largest lender city on Kiva in 2011 (way to go Calgary)! In short: it’s a privileged city with a lot of heart!
What can I tell you about Dar es Salaam? The name conjures up exotic images of centuries old sea-trade, sultry summer evenings, and short ferry rides to magical Zanzibar island!
But the reality of daily life is far from tropical paradise for most of Dar’s 3 – 4 million inhabitants; believe me, this is one grindingly hard city in which to eke out a living… Still, people keep coming, lured by hopes of a better economic future than they face in their hometowns or villages. Dar is one of the fastest growing cities in the world. It’s a statistic with unenviable consequences: Dar’s infrastructure is clearly not keeping pace with the burgeoning population. Unrelenting heat and humidity are exacerbated by almost daily power cuts that mean no fans or air conditioning (in the words of my office-mate: “We are practicing for the fires of heaven!”), and no reliable refrigeration for foodstuff (where do maggots come from anyway?)
The dala-dala (bus) system is extensive and was genuinely well designed at inception – but now it’s inadequate and the overcrowding is epic! Likewise, unremitting traffic on overwhelmed roadways morphs the “5 p.m. rush hour” into the “2 – 8 p.m. standstill”. (Can traffic officers judge precisely when 64 passengers crammed in a sweltering dala with seating for 32 will finally reach breaking point? Only then do they signal us through the intersection!) Admittedly construction is underway to address transportation issues, but I regret the almost imperceptible progress in the 5 months I’ve been here.
Yet, in the face of wretched infrastructure challenges and the fact that formal employment is not keeping pace with population pressures either, the people of Dar find ways to get by – they have to. So the informal economy is bustling and every hot and dusty road is lined with shops and stalls; every opportune space is claimed. (Note to self: “That’s why Kiva loans to entrepreneurs are so relevant in Dar!”)
And if half of all Tanzanians are getting by on $2 per day per Kiva’s country statistics, it’s surely not from want of trying: it’s common to work long hours here in Dar.
No two ways about it – it’s a hardscrabble life here. But there’s a side to this city that defies all expectations: people in Dar (as in all Tanzania, in fact) are extraordinarily friendly, and helpful, and tolerant! I know it sounds cliched, but this is truly friendliness, and willingness to help, and tolerance, on a scale I’ve seldom encountered in my travels on any continent. It occurs to me this is the real key to living in Dar!
The expedition across town
Of course you realize Kiva borrowers don’t work in downtown office towers, but still you might be surprised by the widespread locations of their businesses (such as Juliet’s salon). Greater Dar es Salaam area is extensive, and many Kiva borrowers live and work on the outer fringes – perhaps 50 km away from my base at the main branch of Kiva’s partner MFI, Tujijenge Tanzania.
I had no concept of the stamina it would require before I started visiting borrowers last September! My mind boggles when I consider that loan officers from Tujijenge routinely travel across Dar to attend borrower group meetings every week… (The numerous challenges MFIs such as Tujijenge face in delivering services here in Dar are daunting. That’s why I admire MFIs for working here – where the need for microfinance is great, where it can make a significant impact on the lives of borrowers, but where it is not easy.) The loan officers are all busy as bees so I enlist Rita, the star Kiva Coordinator at Tujijenge, to join me on this visit to Juliet. We set off together, as always.
I use my favorite strategy: Start early in the morning. Take a series of “city-bus” dalas to the furthest point at which bajajis (auto rickshaws, named for the pricipal company that makes them) are available. Cover the final stretch to the borrower by bajaji, because the alternative of switching first to a “mini-bus” dala then risking life and limb on a piki-piki (motorbike taxi) is no fun at all. Persuade the bajaji driver to wait whilst we visit the borrower. Then do the trip in reverse. And hope to get home before dark…
(Rita scolds me for excessive expenditure on bajajis, but I can’t help it: I love everything about them! Bajaji drivers are fearless; they are consummate alternate-route-finders in the face of traffic jams; they are willing to tackle any road. Bajajis can negotiate all terrains successfully, or at least are light enough for this Kiva Fellow to push out of the sand when stuck… The open-air design provides sweet relief from the heat (even if the air I’m breathing is laden with diesel fumes, and bugs impale themselves on my camera lens), and I can choose how many of us are on board. I bet you’d take a bajaji too, if you had the chance!)
On today’s trip to see Juliet, a second bajaji driver dashes up just as we finish negotiating our fare with the first. “Mama,” he calls to Rita, “you gave me my loan at Tujijenge!” It means he has a Kiva loan! “Oh, I wish we could go with you then,” Rita responds. “It’s alright, you can go with him – he’s my friend,” says the Kiva guy, with characteristic Tanzanian friendliness. (What a great coincidence! I told you I love bajajis!)
Meeting the borrower
Turns out my meeting with Juliet is not happening after all… Instead of Juliet, Prisca is waiting for me at the roadside. Prisca is Chairman of Jaguar Group, and she tells me Juliet has bowed out today. Of course I’m disappointed, but I try to imagine myself in Juliet’s position as a borrower. Is she simply too shy? Battling a family or business crisis she’d rather not discuss? Scared because she’s behind on a repayment (even though she’s paid off 5 previous Tujijenge loans successfully)? Unwilling to have nosy neighbors learn from my obvious presence that she has a loan (out of financial privacy concerns, or because they may press for a share of the cash)? Unwilling to have her husband learn she has a loan (and thus jeopardize her personal financial stability)? Or is it something else entirely? I don’t know, but I’d far rather Juliet refuses than indulges me at her own expense – my visit is purely whimsical and not business related. It’s an apt reminder that a borrower’s loan is a significant business contract that is not undertaken lightly; it must be managed and paid back in the context of real-life complexities.
Meeting the borrower (Take 2)
Prisca saves the day by inviting me back to her store. I’m very happy to accept because, after all, the Kiva loan covers Jaguar Group, not Juliet alone. (Group loans are a mainstay of microfinance. You can read about their many benefits in Dar in my earlier Kiva post: Group Loans – Filling a Particular Niche.) Prisca hops aboard our bajaji and we’re off on a roller-coaster ride!
Prisca owns an impressively well-maintained store selling sodas (pop) and beer. There’s a shady seating area too, so Rita, the Bajaji driver, Prisca, and I settle down to enjoy a cold soda (bonus – Prisca has a fridge!) and a chat. I show Prisca her Jaguar Group’s loan on Kiva, and she breaks into a wide smile as she sees herself in the photo! She quickly points out Juliet, as well as Judith who was featured in Jaguar’s previous Kiva loan. She’s somewhat incredulous when I point out my friend from Calgary in the Lender section…
I ask Prisca about herself. She’s married, has a young son and daughter, and has always lived in this area of Dar. Her store used to stock a wide variety of goods but in 2011 thieves broke in and stole pretty much everything, including the scale for weighing goods like rice and dried beans. It was a cruel setback. That’s when Prisca joined Jaguar Group and started taking loans from Tujijenge to try to get back on her feet. Yes, the series of loans have helped restore her business – injections of cash every few months are invaluable in buying bulk stock at cheaper prices, and purchasing items like the fridge to draw customers. Some of the extra profit that is generated helps with household expenses (think school fees) too. But there’s still a way to go… That’s why Prisca has stayed with Jaguar Group, and recently become group Chairman.
Closing the circle
I’ve done what I’ve always dreamed of doing: followed a Kiva loan from lender to borrower! Now I know the people on both sides of the contract, and I’m totally delighted.
I report back to Calgary: “The bajaji ride was one of the best yet! The rest of things didn’t quite go to plan, but still they ended well. I met Prisca, not Juliet. I got a soda, not braids… Prisca was amazed to see you! Her business is coming along, and she says the loan is helping. Here’s the postcard I made you – it was a brilliant day, thank you! M.”
Click here to lend to a Kiva borrower in Dar es Salaam. (Please check back at the start of next month if all Tujijenge Tanzanian loans are currently funded!)
See more of the daily sights I’ve enjoyed in and around Dar in The Illustrated Guide to Cooking Thanksgiving Dinner! (Tanzania Edition). Or see the complete antithesis in On the Road Less Travelled: Kagera Region in Tanzania.
By Rose Larsen, KF19 Colombia, with excerpts provided by Wesley Schrock, KF19 Honduras, and Luan Nio, KF18 Nicaragua/KF19 United States
Loan officers are the hidden heroes behind the Kiva model.
Lenders, borrowers, Kiva staff and Kiva fellows all show their beautiful faces somewhere on Kiva.org, and while Kiva’s field partners have profiles of their own, there is little explanation or clarity behind who actually, physically, goes to the clients’ businesses, evaluates their requests, delivers loans and picks up repayments (hint: it’s loan officers!). Likewise, loan officers have varying degrees of knowledge about (or interest in) what Kiva is – some are enthusiastic supporters, while others are just doing their job, the photos and borrower profile information just one extra step as they navigate the hundreds of borrowers that they work with.
Yet in my experience, no matter what their attitude is towards Kiva, these loan officers care deeply about their clients, are well known in their sector or neighborhood, and work long hours to ensure that anyone who wants a loan has the chance to apply for one.
I got to know quite a few while here in Colombia, as I accompanied a different loan officer on each trip to the field. Loan officers are often a Kiva Fellow’s best friend in the field, so I asked a few other fellows what their experiences with loan officers was like.
Unsurprisingly, just as all of our field partners vary immensely, the jobs and lives of the loan officers vary across different regions. To give you a better idea of what a somewhat hidden yet key part of the Kiva process looks like, we’ll travel around the world visiting three different microfinance institutions and getting to know three different loan officers, learning about why they do the work that they do, and seeing a little bit of their daily routine.
Loan Officer #1: Jarling, Loan Officer with COMIXMUL, Honduras
Kiva Fellow: Wesley Schrock, KF19 Honduras
MFI Background: COMIXMUL is a savings and loan cooperative exclusively for women in Honduras. They are a new Kiva field partner and have yet to post a loan to the site (although they might have a few up by the time this blog is posted). COMIXMUL hopes to fund three specific products on Kiva: agriculture loans, youth entrepreneurship loans and solar panel loans – all products for which traditional funding is limited.
Personal Background: Jarling, who has worked as COMIXMUL loan officer for 3 years, is 30 years old, married, and has 2 children. Previously, he worked as a sales representative for a drinking water company. This sales and customer service experience made him an ideal candidate for COMIXMUL’s loan officer training program. After successfully completing 2 months of training, Jarling was a full-fledged loan officer, responsible for building and maintaining his own loan portfolio. Unlike his previous employer, COMIXMUL offers a competitive salary, a benefits package, and the opportunity for career advancement.
In the Office: Loan officers work Monday through Friday from 8AM – 5PM and Saturday from 8AM – 12PM. The day begins and ends in the office, which Jarling walks to and from. Administrative duties, like making sure a client’s loan application materials are in order, require an hour or two at the start and end of each day. Jarling works out of a shared office, but has his own small desk with a desktop computer. While clients do not use email, all clients have mobile phones. Hence, all client communication is done in person or over the phone.
In the Field: The majority of the day is spent riding around on a COMIXMUL-owned motorcycle visiting existing clients or promoting the cooperative in an effort to gain new members. Jarling might visit an existing client simply as a courtesy, but more likely because the client is delinquent, or wants to refinance an existing loan, or is seeking a new loan. He manages a portfolio of 110 clients whose businesses include convenience stores, food stands or restaurants, new and used clothing stores, bakeries, and pastry shops. The day’s schedule permitting, lunch is taken at home; however, he often has to lunch in restaurants or food stands.
*In the video, Jarling is meeting with a client, Maria, who runs two clothing stores. COMIXMUL has helped her to expand her business; when she started with the cooperative 3 years ago, she had only 1 store. Jarling paid Maria a visit because she was over a week late in making her December loan payment. Given Maria’s excellent repayment history, the tone of the visit was friendly; Jarling just wanted to find out the reason for the delinquency. Maria explained that she had extra holiday expenses, but promised to make the repayment the following week. Taking her for her word, Jarling amicably departed.
Implementing Kiva: Jarling has moved up the ladder at COMIXMUL: as a veteran loan officer he now serves an exclusively urban clientele. His initial territory was a rural area, in which agricultural loans predominate. From a loan officer perspective, an urban clientele is more desirable because urban areas are easier to serve – distances are shorter, mobile phone reception is better, and the routes are safer. Given his territory, Jarling will only be working with one Kiva product, youth entrepreneurship loans. COMIXMUL’s established processes mimic the Kiva model: loan officers are accustomed to taking client photos, writing client biographies, and tracking client progress. Hence, he doesn’t anticipate that implementing Kiva will pose significant challenges.
Loan Officer #2: Mario, Loan Officer with Fundación Mario Santo Domingo, Colombia
Kiva Fellow: Rose Larsen, KF19 Colombia
MFI Background: Fundación Mario Santo Domingo (FMSD) has been with Kiva for over three years, and has been working in the microfinance sector for more than 30 years. They work primarily with borrowers on the Caribbean coast, in the cities of Barranquilla and Cartagena. Most of their loans are for traditional urban businesses like beauty salons, corner stores and fruit stands. They also have many other social projects, including trainings for entrepreneurs, affordable housing projects, and even an ecological high school for poor children on Isla Baru.
Personal Background: Mario has been a loan officer for FMSD for almost 21 years. He studied accounting and financial administration at a local university, and says that he never imagined working as a loan officer. However, one of his professors was also a director at FMSD and encouraged him to take the exam to become a loan officer. Mario lives in a northern neighborhood in Barranquilla with his wife and two children, and has been assigned a variety of neighborhoods in the southern sectors to work in. FMSD helped him buy a car through loans, so now he is easily able to cover the wide swath of city he has been assigned. Though it is challenging to deal with so many clients, and to often have to sort through difficult situations, Mario loves that his job allows him to work with people, and seeing people improve their lives through microloans makes it all worth it to him.
In the Office: Mario generally spends mornings in the office, working from 8 to 12:30 processing paperwork, organizing clients’ loan applications, and calling clients. His phone is constantly ringing with calls from both current and potential clients. He also attends weekly credit committee meetings with other loan officers and his boss, to discuss new clients and determine whether or not they will receive loans.
In the Field: Mario’s afternoons are spent in the field, visiting clients all over Barranquilla. After stopping home for lunch, he heads out in his car to visit new clients, check in on current clients and follow up with clients who have finished their loans. Mario currently manages 260 clients, visiting 4 or 5 per day when he needs new information from them, or up to 9 when he’s just checking in to see how they are doing. Another important part of an FMSD loan officer’s job is promotions, or attracting new clients – Mario is constantly looking around for new businesses near his current clients to offer loans to.
On the day I spent with Mario, we spent time with 3 clients and stopped in to say hello to 2 more. One visit was with a seamstress who was asking for a non-Kiva loan (any loan over $1500 is provided with FMSD’s other funding source, although it has a higher interest rate), another visit was with a new Kiva client, a woman selling lotions and perfumes out of her home, and the final visit was to check in on a client who wanted a new loan but couldn’t find a co-signer to back the loan.
Implementing Kiva: Mario is a great believer in Kiva, even though taking photos of clients and filling out Kiva forms adds some extra time to his work. Though there are many other banks and NGOs providing loans in Barranquilla, Mario says that working with Kiva distinguishes FMSD from the rest.
Making a difference: There is no doubt that the loan officer job is very difficult. Mario struggles to maintain positive relationships even with clients who are constantly late with repayments. But he knows that he is making a difference not only in the lives of individual clients, but in Colombia as a whole. When FMSD first started giving out loans in 1984, it was the only player in the field. Now, many commercial banks and other organizations are giving out loans too, and Colombia is becoming more developed. He notes that by offering his clients, many of whom are very poor, access to financial services, he is giving them more confidence in themselves. They see that someone trusts them to take out a loan and this encourages them to follow their dreams and work hard to improve their lives.
But don’t take my word for it, check out what Mario has to say about whether a loan officer’s job is fulfilling or not:
Loan Officer #3: Nick, Loan Officer with ACCION San Diego, USA
Kiva Fellow: Luan Nio, KF19 United States
MFI Background: ACCION San Diego is one branch of a microfinance institution that operates all across the US as well as internationally. They are new to Kiva, with just four months on Kiva’s site and 23 loans so far. They help small business owners and entrepreneurs in the San Diego area get funding, which can be complicated for new businesses in the US, and also offer business training and workshops on important subjects like marketing, finance, and legal issues.
Differences between US partners and international partners: Luan is unique in that she worked with a partner in Nicaragua as a member of KF18, and now is serving in the US in KF19. She offers some perspective on the differences in loan officers’ roles in the US versus a less developed country:
Based on my experience between Nicaragua and the US, the main differences I can see are as follows:
- More use of technology here, especially when communicating with clients. Loan officers here are more often in the office than in the field because they use e-mail and phone more, and they have fast cars and highways so site visits don’t require much time. Everyone here has internet and some people (including loan officer Nick) have 2 computer screens.
- Both clients and loan officers here fully grasp the idea of Kiva and are able to exploit it to the fullest. ACCION SD, for example, aims to do mostly videos for both new borrower profiles as well as for journals. Kiva clients here may use their Kiva profile for marketing, though we haven’t seen this yet since ACCION SD is just getting started with Kiva.
- Here, Kiva lenders and Kiva borrowers often live in the same country, so the borrower-lender connection might be stronger. You can actually visit the business you lent to in person here. It is therefore easier for loan officers to “sell” Kiva to clients.
As the three profiles show, while the main functions of loan officers’ jobs around the world are the same, their lives can vary immensely.
Their jobs are divided between time in the office and time in the field, but the amount of time spent in each depends on a variety of conditions:
- Where their borrowers are located – loan officers with borrowers who are more spread out or in rural areas with bad roads spend more time in the field. All three loan officers profiled spend less time in the field than some of their counterparts, because they work mainly in urban areas.
- Levels of technological development in the country – in Honduras and Colombia, mobile phones are widespread, cutting down on some visits as loan officers can call most of their clients for quick questions, and are also able to schedule appointments in advance. In less developed areas with little access to phones, loan officers must visit clients every time they have a question, and may arrive at the client’s house when the client isn’t home. In the US, even fewer visits are required as many items of business can be taken care of via phone and email, which most borrowers have access to. Also, roads are better so trips to the field don’t take as long.
- Microfinance Institution (MFI) policies – Because FMSD clients repay their loans by going to a bank and transferring the money to FMSD, loan officers don’t have to visit clients for repayments. ACCION San Diego clients also mail checks into the MFI. This means much less time in the field than organizations that require loan officers to pick up repayments (even when it’s just a few dollars a week).
Still, in the end, these loan officers in North, Central and South America do have a lot in common – they are all dedicated to their clients, which means that even if following Kiva’s extra rules and procedures (filling out extra paperwork and taking photos of their clients) adds some time to their day, they are each happy to put in the extra work so that clients who normally wouldn’t get a loan finally have access to credit. There are hundreds or perhaps thousands of loan officers around the world who work with Kiva clients, and from what I’ve heard from other fellows, it’s safe to say that Jarling, Mario and Nick are not atypical in their commitment to their clients.
So the next time you read a detailed borrower profile, spot an especially well-framed photo or receive an interesting journal update, think about all the work put in behind the scenes by a hardworking loan officer!
Special thanks to Jarling Ramírez, Mario Moreno and Nick Miluso for agreeing to let a Kiva Fellow follow them around all day, even though they are all incredibly busy!
Support these loan officers and the organizations they work for by making a loan to a borrower from COMIXMUL, FMSD or ACCION San Diego. Want to meet some loan officers in person? Read more about the Kiva Fellows Program, and then apply to be a Fellow!