Posts tagged ‘culture’
Here in Mongolia, my top priority with XacBank has been to complete borrower verifications (BVs)—visits to 10 randomly selected Kiva clients to ensure that everything in the field checks out with the information reported to Kiva’s San Francisco headquarters. As it happened, the borrowers in my sample were scattered across the country. Here’s a summary of what my month of April looked like:
- 1 month spent
- 4,872 km covered
- 9 borrowers verified
- 5 aimags traveled to
- 7 branch offices visited
- 10 training sessions delivered
- 35 loan officers and other staff trained
- 13 top Kiva borrowers recognized
- 1 television interview completed
- 67 client waivers checked
- 2 runaway borrowers chased down
- 1 Kiva Coordinator-Extraordinaire
- 2 beautiful lakes and other sights experienced
- 4 items delivered via Mongolian messenger service
- Many kilos of cheese curds (and other nice gifts!) received
I couldn’t help but feel lucky—I knew it would be an eye-opening experience to visit all these different parts of Mongolia. After all, I think most Kiva Fellows are in this as much for the professional experience as for the exposure to new countries and cultures. Why not mix business with pleasure if you can?
I’ve talked before about some of the work that Kiva Fellows do when we visit branch offices during our BVs, but what I didn’t explain was how, in order to successfully complete a BV, the Fellow must meet with every single borrower on the list. If for whatever reason, a borrower is unavaible or nowhere to be found (and that’s happened before!), the sample must be re-drawn and 10 new borrowers must be verified—no matter how close you were to finishing the first set of 10 (and irrespective of how far and long you had to travel to see them). So it’s safe to say that Kiva Fellows sweat it a little when these meetings don’t line up perfectly. And people are often on the move, which can raise some serious logistical challenges sometimes.
Take Aibek, for instance. Batzul, the Kiva Coordinator at XacBank, booked us flights to go see him in Bayan-Olgiy, the western-most province of Mongolia (flying made sense given that Olgiy, the city centre, is a 3 day drive from UB). She also arranged our accommodations and made plans with the Director to deliver training sessions at the branch office. We were all set to leave on Monday morning, but late in the afternoon of the Friday before, she called me up sounding very serious: ‘Aibek is not in Bayan-Olgiy. He’s in UB right now. I just spoke to the loan officer.’
The trickiest part was that he was only planning to be in UB for a few days—which meant that by the time we came back from our branch visits in Bayan-Olgiy and Uvs provinces, he would have left already. We couldn’t change our flights, and flying to Bayan-Olgiy a second time was pretty much out of the question. So the best thing to do was to meet in UB during the weekend. We made plans to meet him on Saturday at 10 a.m. in his neighbourhood. We made our way to the east end of the city and waited… No Aibek.
Batzul called the loan officer in Bayan-Olgiy, who then called Aibek, but he wasn’t picking up his phone. We communicated through his wife, who was at home. We waited and waited. No Aibek. We gave up and agreed to try and reschedule.
Our opportunity came that afternoon. Aibek, the loan officer told us, would meet us by the Wrestling Palace at 1 p.m. When we got there we searched in vain for any passers-by who looked like the man in the borrower profile. An hour passed. No Aibek.
But the third time’s a charm, right? On Sunday afternoon I got a call from Batzul—Aibek had been located! We hopped in a taxi and made our way to the west end of the city. We were driven to a desolate, industrial area surrounded by auto body shops, where random vans were parked and people seemed to be waiting around for something. We waited in the safety of the taxi, but when no Aibek appeared, we cautiously stepped out and started asking strangers if they knew of our man. Eventually, one of them pointed us to a van, and lo and behold, Aibek was there!
Our first stop in our travels was Bayan-Olgiy. Bayan-Olgiy is a special part of Mongolia: This region is home to the country’s Kazakh minority, giving it a very distinct feel from the moment you arrive. The Kazakhs, who make up some 90% of the population of this province, adhere to Islam (rather than Buddhism, like much of the rest of Mongolia), and the predominant language is Kazakh, not Mongolian (though most people speak both). From my hotel window, I could hear the evening call to prayers.
The Kazakhs were first drawn to the high mountain pastures in the region in the mid-1800s, where they let their sheep graze during the summer months. Throughout most of the 20th century, they were an isolated, tight-knit community, and this region is considered even by people in Kazakhstan as the best-preserved example of Kazakh culture. One of the things it’s best known for is the Eagle Festival, which takes place every year in October.
I think my Kazakh colleagues were as curious about me as I was about them. I immediately started learning some words in their language. Instead of bayarlalaa for ‘thank you,’ they say rahmed. Amansasbaa is the common greeting, whereas in Mongolian it’s sain bain uu (or more casually, you can say salem in Kazakh). And learning to say tansganmaa huanshtaman (it’s nice to meet you) came in pretty handy several times later on!
Having finished our work at the branch quickly, our colleagues took us to see the main mosque in town, followed by a hike up a nearby peak to get a beautiful view of Olgiy, the Altai Mountains, and the river that flows from them. Later, the Branch Director and driver took us on a long and bumpy drive to Tolbo Nuur, a freshwater lake about 50km south of the city centre. Though it was still frozen, it was amazing to see a body of water (there aren’t many in Mongolia!).
Next stop: A visit to the Branch Director’s extended family living in the countryside! True to Kazakh/Mongolian hospitality, they welcomed us warmly and prepared a massive and delicious feast for us. It’s customary for people in Mongolia to welcome strangers—locals and foreigners alike—into their homes and feed them. It stems from their nomadic history, in which families would help other people who were passing through the area, or receive visitors from different parts of the country (for example, the capital) and exchange news with them. It’s a beautiful aspect of the culture here.
On our way back to Olgiy, we soaked in the peaceful landscapes of the countryside…
A picnic at Uvs Nuur
By midweek, we were bidding farewell to our new friends in Bayan-Olgiy and boarding another plane, this time bound for Uvs. We were welcomed at the airport by a small crew, and no sooner did we arrive at the branch than we got down to business. Client waivers, visits to borrowers, loan officer training—check, check, check! Then the branch staff treated us to a warm welcome dinner at a nearby Korean restaurant. We were starting to feel like royalty!
The following morning, we had certificates and tokens of appreciation to hand out to 5 Kiva borrowers who had repaid their loans on time (or early). It turned out that the Branch Director had invited the local television crew to film the small ceremony! They asked me to say a few words about Kiva, so I was happy to talk about the good work Kiva and XacBank are doing. It aired on the evening news that night. I guess that makes me famous in Mongolia!
Next on the agenda was a trip to Uvs Nuur, a saltwater lake that is the largest in Mongolia. Lucky us! We followed a road for part of the trek but veered off after a while to avoid muddy areas where our SUV could get stuck. We zigzagged across an open field and eventually made it to the water’s edge, where Mongolians love to come and take a dip in the summertime. It was a cool but sunny afternoon, and we took in the warm rays as we sat idly by the water’s edge and enjoyed the picnic our colleagues had packed for us. We couldn’t have spent a nicer time in Uvs!
Business owners, an ancient monument and a stolen dinosaur
The following week, we hit the road for two more aimags, Arkhangai and Bayanhongor.
There, we had the opportunity to meet some borrowers who told us about their businesses. It’s always rewarding to make the connection between the borrower profiles on Kiva’s website and the people who are actually behind them. It’s also nice to see microcredit working effectively. These lovely ladies passed along their thank you’s to their Kiva lenders… Allow me to introduce them.
While visiting these aimags, we also learned about some of Mongolia’s rich natural history. Not far from Tsetserleg, Arkhangai’s city centre, is Taikhar Chuluu, a large rock formation that juts out in the middle of a wide plain. Legend has it that a snake emerged from the earth one day, many moons ago, and a hero named Bökebilig forced it back and sealed off its cave with this rock. The rock has been revered by various civilizations since ancient times, as evidenced by the Mongolian, Tibetan, and Turkic inscriptions which can be found on it (the latter which dates back to the 6th century AD, although sadly, most of the inscriptions have been overwritten by modern-day graffiti).
And did you know that it’s possible to smuggle a dinosaur out of a country? Luckily, the one that was taken from Mongolia is now on its way home. Bayanhongor, which is part of the Gobi Desert region, is home to some of the incredible dinosaur fossils that have been unearthed since the 1920s. These include many dinosaur eggs and several Velociraptors (which of course you’ll remember from Jurassic Park!). One of the most famous discoveries is of a Velociraptor and a Protoceratops that were locked in battle and frozen in time 80 million years ago. You can also see exhibits such as a nest of newborn baby dinosaurs, and a mother protecting her young at the Natural History Museum in UB—that is, when they’re not out touring the world!
The Mongolian Messenger
I witnessed another curiosity during these BV travels. In a country where there are effectively no street names or real addresses, I’ve been intrigued by how mail gets delivered around here. You may know that the Mongolian Empire had a highly developed mail system at the height of its rule. People have assured me that when they receive mail—that is, anything that cannot be taped to their doors—they are given notices to go pick it up at the nearest postal outlet. Sounds reasonable, right?
But the truth is, Mongolians today have instituted an informal delivery system that would surely do Chinggis Khan proud. My edification began as Batzul and I waited in line at the check-in counter in the UB airport to fly to Bayan-Olgiy. A man was hovering nearby, and finally he approached Batzul. They exchanged a few words in Mongolian; he passed her an envelope, and she took down a phone number. I observed the whole interaction somewhat suspiciously.
‘What was that all about?’ I asked after the man had gone.
‘Oh, he just wants me to deliver something in Olgiy,’ she replied casually. And to my confused stare, she added, ‘It’s the Mongolian Messenger service.’
As if that explained everything! My jaw must have dropped. I started sputtering… What? How? Who?? I was full of questions!
These questions were somewhat cleared up when we arrived in Olgiy. As we stopped for lunch with our branch colleague, Batzul got on the phone and a short while later, a lady walked into the restaurant. Just a few words were exchanged before the envelope was handed over and the lady walked back out. I watched in fascination. ‘How did you know she was the right lady?’ I exclaimed.
‘Because I just talked to her on the phone,’ Batzul answered matter-of-factly.
‘But don’t you need to see her ID or something?’ I persisted.
‘No.’ We resumed eating.
This happened again and again until I finally started to believe in the system. Coming back to UB this time, we walked out of the baggage-claim area of the airport and Batzul delivered another envelope straight into the outstretched hands of a stranger. She knew him by the black shirt he was wearing, she assured me. On the way into the city, our driver stopped along the road from the airport, not once but twice, at seemingly random intersections where our little Messenger hopped out, delivered her goods to waiting recipients, and hopped back into the car. I was blown away.
The Kiva Coordinator-Extraordinaire
Speaking of this Messenger, delivering envelopes isn’t Batzul’s only talent. For the past four months, I’ve had the pleasure of working with her, and for good reason: She is a truly exemplary Kiva Coordinator. We’ve worked closely together, particularly during all of our branch visits for the BVs, and I must say we’ve made a great team. We get our work done quickly and efficiently, and even have time left to have some fun (as you now know).
But it’s not just that. Batzul is an impressive young professional all on her own. She is always on the ball with her Kiva work and manages several other projects on top of that. But the best part about her is that she takes immense pride in her job as a Kiva Coordinator, and also in the fact that her work is impacting the lives of many Mongolians. Whether we are running a training session together, or visiting a borrower, she’s been far more than just a translator. She elaborates by adding anecdotes and lessons from her own stock of experiences, including her interactions with branches, loan officers, and clients, thus adding colour and depth to the messages we deliver. She makes my job as a Kiva Fellow easy!
Just as I had thought, the opportunity to see so many different parts of Mongolia for my BVs was fun, rewarding, and incredibly enriching. And I have Batzul, the Kiva borrowers, XacBank, and all the incredible people at the branch offices we met to thank for that—so from the bottom of my heart, thank you everyone for a truly amazing experience!
Spring has arrived in Mongolia! That means warmer weather (afternoons creeping closer and closer to the double digits)… and, of course, baby animals!
It’s been just over two weeks since I arrived in Ulaanbaatar, Mongolia’s capital, and there’s been much to take in. I’ve never been anywhere quite so foreign to me, where nothing about the culture, the food, the people, or the language is familiar. Chances are, these things aren’t familiar for many of this blog’s readers either. So for my first post from Mongolia, I’ve decided to take you through my new world through the senses, so you can get an idea of what it’s been like walking around in my shoes (or rather, my heavy winter boots).
I’ve been walking to work to my three microfinance partners in Ulaanbaatar (UB). Once in a while when I glance up, I’ll catch a glimpse of the beautiful mountains looming just beyond the borders of the city. UB, a sprawling city of 1.2 million, is nestled in the Khan Khentii mountain range. The mountains are covered in snow, although snowfalls are occasional and light throughout the country’s long and chilly winter. Despite the cold, one of the things I’ve loved so far here is how sunny it’s been: Mongolia averages 260 days of sun every year.
UB is a place where old meets new. For example, the Choijin Lama monastery (now museum), built at the turn of the last century, is just a stone’s throw away from the modern Blue Sky Tower. On a visit to the Gandan Monastery one day, one monk interrupted his prayers to answer a call on his cell phone. Throughout the city, old Soviet-style buildings are increasingly becoming flanked by new houses, condominiums, offices, and hotels. Some buildings can be deceiving, though: One apartment I saw had been built only a few short months ago, but resembled a dusty relic from the Cold War era.
In Mongolia, or at least its capital, status matters. Walking across Sukhbaatar Square in the centre of the city, I see multiple women sporting their Luis Vuitton bags. A glance to the east of the Square will reveal an Emporio Armani and a Burberry store. As I cross the street, I try to avoid colliding with a Hummer or a Lexus SUV.
But perhaps the most striking image for foreigners arriving in the city is the ger districts. Gers are felt-lined tents traditionally inhabited by Mongolian herders in the countryside, but today they are a common sight in the city as well. While gers may have a surprising amount of furniture and modern appliances inside, they also lack basic infrastructure such as running water and sanitation.
The coal stoves used to heat gers are one of the main contributing factors to UB’s notoriety as one of the world’s most polluted cities. The coal power plants that fuel the city are also a culprit. As I walk through the city, I’m reminded of the scent of campfire, and a whiff of it usually follows me indoors as well. The air is the heaviest in the mornings, although by midday it generally clears up.
The smokiness has also come from cigarettes, although that’s set to change now. Until March 1st, smoking was permitted in public places, including restaurants and bars. It’s something I wasn’t accustomed to, so it was a bit of an adjustment. Starting this month, however, a new smoking law took effect. Smoking is now banned in all public places, including outdoors, with private homes or specially designated ‘smoking centres’ being the only acceptable places to light up. It will be interesting to see how people respond to being made to stop their habit cold turkey—or whether the law will be enforced.
Speaking of smells, the scent of cooking mutton is one that has quickly become familiar in restaurants and apartment buildings alike. There are an estimated 14 million sheep in Mongolia. It’s an impressive sheep-to-human ratio, given the country’s population of about 2.8 million.
Needless to say, mutton is a staple in the Mongolian diet, and a meal without meat is generally unthinkable here. At most restaurants, veggies are an afterthought—they often come in the form of a small carrot or cabbage salad. But produce is available in supermarkets, and thank goodness I’ve discovered Merkuri market. It not only features a separate section where veggies are piled high, it is also known for its wide variety of imported foreign foods.
As tasty as buuz and khuushuur have been, the culinary experience hasn’t been limited to local foods. In particular, Korean and Japanese restaurants are quite popular, and I’ve even sampled good Sri Lankan cuisine since I’ve been here.
So, what does one hear when walking around UB? It turns out that Mongolian drivers are just as communicative as their counterparts in Costa Rica, if not more so. (I’m listening to a chorus of angry beeeeps as I write.) Apparently there’s a law against using car horns in residential areas, but good luck with that! Mongolia’s capital is very much alive; the traffic is heavy, and the drivers impatient.
Traffic is a little crazy in UB. Cars and pedestrians alike behave like water: They follow the path of least resistance. Lanes don’t matter; cars squeeze into whatever space they can fill. Double turning lanes form spontaneously as cars race to get ahead of each other. At intersections, the traffic is like a leaky faucet, continuing to flow long after the light has changed. In response, pedestrians cross where and when they can. I refused to at first, and found myself standing alone at the red light with a little girl. (OK, so I’m a wimp.)
The other striking sound to me is the Mongolian language. I’ve been picking up a few phrases here and there, but so far I’ve been largely immune to the conversations around me. And saying mit ku (I don’t know) to someone who tries to speak to me only adds to the confusion, since most people here mistake me for being a local. As for signs, the majority of them are written in Cyrillic, which I can’t yet decipher. Luckily, there are just enough people who speak English here to make life a little easier, and there’s no shortage of friendly and helpful people.
Mongolians tend to take an active interest in foreigners, which has helped me feel really welcome here. Many Mongolians speak a second or a third language, even if it’s not English (Russian is common). And the people that I’ve met so far have been wonderful. Ladies I barely know will take me by the arm and help me cross the street—and I’m pretty sure they’re not just using me as a shield against those massive Hummers.
That sweet numb feeling
So finally, how does one feel physically when arriving in UB in the middle of February? Not much, I can tell you, because I’ve gone numb from head to toe.
It’s not actually that bad. OK, so it was in the beginning. My first full day here, the temperature was -35oC and that wasn’t easy. Weather forecasts generally describe the days as ‘Cold. Frigid.’ which I think is a very fair description. But you get used to it, and with the right combination of thermal underwear and layering, you can conquer the cold.
UB has the dubious honour of being the coldest capital in the world, and average temperatures stay below freezing for a good six months of the year. But that’s funny, because I lived in Ottawa, Canada before starting my fellowships with Kiva and I could have sworn that IT was the coldest capital in the world. Some days are not that different here from what they are back home.
But timing has something to do with it as well. It seems I may have caught the tail end of winter this year. Tsagaan Sar, Mongolia’s Lunar New Year, was celebrated on February 11th and marks the beginning of spring. And although spring weather is known to be highly variable, it’s hard not to feel uplifted when the sun is shining and the temperature is soaring all the way up to -1oC. Sometimes cold weather can be immiserating, but my experiences in Mongolia so far couldn’t be further from that.
Julie Kriegshaber | KF 18 | Uganda
Ahh, Kampala. So charming, so dusty, so chaotic.
Due to a bit of poor planning on my part, I had about 32 hours between landing in Kampala and starting my Fellowship, so my first week here was a bit of a blur. Somewhere within the disorder of my first days, I met two Ugandans with inspiring stories that stuck out to me, and I want to share their stories here.
So, meet Walter and Destreet. They don’t know each other and their only common link (aside from meeting me!) is that they both had a vision and decided to make it a reality. Oh, and they are both young – Walter is 25 and Destreet is only 24!
by Luan Nio | KF18 | Nicaragua
We think we are all well-travelled, educated and smart, with great interpersonal skills and able to handle difficult situations. But what does actually happen at a Kiva Fellow’s first day in the office?
Most of us have not worked in microfinance before, have never visited their destination country and sometimes don’t speak the local language as well as they might think.
Here are impressions from around the globe during our first day with our assigned Kiva field partner.
Allison Moomey | KF 16 & KF17 | Bénin
One of my favorite aspects of Kiva is the autonomy it gives to partners. While Kiva has strict due diligence standards, the microfinance institution (MFI) partners are the ones who decide what products to offer, what social performance steps to take, and how to execute their plans. This results in a wide range of partners, each with its own unique culture and take on how to best serve the microfinance market in their respective areas of operation.
Having started my second Kiva fellowship a month ago, it has been fascinating to compare and contrast the work culture at each MFI. During KF16, I served as a fellow at Micro Start in Ouagadougou, Burkina Faso. I am currently in Cotonou, Bénin working with Finadev. Although the countries share a border, the people, language, and culture are very unique.
By Kim Strathearn, KF16, Turkey
If It Is Thursday, It Must Be Sakarya and either Aylin or Asu from the Istanbul office will make the 2 ½ hour drive each way to visit potential loan clients and conduct the final interview for loan approvals. Since the office covers a large area, sometimes they both go. It depends on how many loan application approval visits they have to make and how far spread out the clients are. Click on Ayse, Mine, and Hayriye’s profiles to see some Kiva entrepreneurs from the Sakarya region.
Maya’s Sakarya branch office is located in Adapazarı and was established in 2005. Adapazari is the capital of the Sakarya province and this branch also provides services to clients in the neighboring province of Düzce. Maya Istanbul office has been providing loans to women entrepreneurs in Düzce since 2004 but assigned the area to the Sakayra office because it is easier to serve from Adapazari than from Istanbul.