Posts tagged ‘Kiva Fellows’
By: Abhishesh Adhikari
One of the Kiva partner MFIs that I am helping in Uganda is Micro Credit for Development and Transformation (MCDT.) It is based in Kampala and provides financial services primarily to low-income women who come to Kampala from remote areas of Uganda. Even though the average loan size for a borrower at MCDT is only about $200, it is amazing how impactful the loans have been in helping these women become financially independent.
Here in Mongolia, my top priority with XacBank has been to complete borrower verifications (BVs)—visits to 10 randomly selected Kiva clients to ensure that everything in the field checks out with the information reported to Kiva’s San Francisco headquarters. As it happened, the borrowers in my sample were scattered across the country. Here’s a summary of what my month of April looked like:
- 1 month spent
- 4,872 km covered
- 9 borrowers verified
- 5 aimags traveled to
- 7 branch offices visited
- 10 training sessions delivered
- 35 loan officers and other staff trained
- 13 top Kiva borrowers recognized
- 1 television interview completed
- 67 client waivers checked
- 2 runaway borrowers chased down
- 1 Kiva Coordinator-Extraordinaire
- 2 beautiful lakes and other sights experienced
- 4 items delivered via Mongolian messenger service
- Many kilos of cheese curds (and other nice gifts!) received
I couldn’t help but feel lucky—I knew it would be an eye-opening experience to visit all these different parts of Mongolia. After all, I think most Kiva Fellows are in this as much for the professional experience as for the exposure to new countries and cultures. Why not mix business with pleasure if you can?
I’ve talked before about some of the work that Kiva Fellows do when we visit branch offices during our BVs, but what I didn’t explain was how, in order to successfully complete a BV, the Fellow must meet with every single borrower on the list. If for whatever reason, a borrower is unavaible or nowhere to be found (and that’s happened before!), the sample must be re-drawn and 10 new borrowers must be verified—no matter how close you were to finishing the first set of 10 (and irrespective of how far and long you had to travel to see them). So it’s safe to say that Kiva Fellows sweat it a little when these meetings don’t line up perfectly. And people are often on the move, which can raise some serious logistical challenges sometimes.
Take Aibek, for instance. Batzul, the Kiva Coordinator at XacBank, booked us flights to go see him in Bayan-Olgiy, the western-most province of Mongolia (flying made sense given that Olgiy, the city centre, is a 3 day drive from UB). She also arranged our accommodations and made plans with the Director to deliver training sessions at the branch office. We were all set to leave on Monday morning, but late in the afternoon of the Friday before, she called me up sounding very serious: ‘Aibek is not in Bayan-Olgiy. He’s in UB right now. I just spoke to the loan officer.’
The trickiest part was that he was only planning to be in UB for a few days—which meant that by the time we came back from our branch visits in Bayan-Olgiy and Uvs provinces, he would have left already. We couldn’t change our flights, and flying to Bayan-Olgiy a second time was pretty much out of the question. So the best thing to do was to meet in UB during the weekend. We made plans to meet him on Saturday at 10 a.m. in his neighbourhood. We made our way to the east end of the city and waited… No Aibek.
Batzul called the loan officer in Bayan-Olgiy, who then called Aibek, but he wasn’t picking up his phone. We communicated through his wife, who was at home. We waited and waited. No Aibek. We gave up and agreed to try and reschedule.
Our opportunity came that afternoon. Aibek, the loan officer told us, would meet us by the Wrestling Palace at 1 p.m. When we got there we searched in vain for any passers-by who looked like the man in the borrower profile. An hour passed. No Aibek.
But the third time’s a charm, right? On Sunday afternoon I got a call from Batzul—Aibek had been located! We hopped in a taxi and made our way to the west end of the city. We were driven to a desolate, industrial area surrounded by auto body shops, where random vans were parked and people seemed to be waiting around for something. We waited in the safety of the taxi, but when no Aibek appeared, we cautiously stepped out and started asking strangers if they knew of our man. Eventually, one of them pointed us to a van, and lo and behold, Aibek was there!
Our first stop in our travels was Bayan-Olgiy. Bayan-Olgiy is a special part of Mongolia: This region is home to the country’s Kazakh minority, giving it a very distinct feel from the moment you arrive. The Kazakhs, who make up some 90% of the population of this province, adhere to Islam (rather than Buddhism, like much of the rest of Mongolia), and the predominant language is Kazakh, not Mongolian (though most people speak both). From my hotel window, I could hear the evening call to prayers.
The Kazakhs were first drawn to the high mountain pastures in the region in the mid-1800s, where they let their sheep graze during the summer months. Throughout most of the 20th century, they were an isolated, tight-knit community, and this region is considered even by people in Kazakhstan as the best-preserved example of Kazakh culture. One of the things it’s best known for is the Eagle Festival, which takes place every year in October.
I think my Kazakh colleagues were as curious about me as I was about them. I immediately started learning some words in their language. Instead of bayarlalaa for ‘thank you,’ they say rahmed. Amansasbaa is the common greeting, whereas in Mongolian it’s sain bain uu (or more casually, you can say salem in Kazakh). And learning to say tansganmaa huanshtaman (it’s nice to meet you) came in pretty handy several times later on!
Having finished our work at the branch quickly, our colleagues took us to see the main mosque in town, followed by a hike up a nearby peak to get a beautiful view of Olgiy, the Altai Mountains, and the river that flows from them. Later, the Branch Director and driver took us on a long and bumpy drive to Tolbo Nuur, a freshwater lake about 50km south of the city centre. Though it was still frozen, it was amazing to see a body of water (there aren’t many in Mongolia!).
Next stop: A visit to the Branch Director’s extended family living in the countryside! True to Kazakh/Mongolian hospitality, they welcomed us warmly and prepared a massive and delicious feast for us. It’s customary for people in Mongolia to welcome strangers—locals and foreigners alike—into their homes and feed them. It stems from their nomadic history, in which families would help other people who were passing through the area, or receive visitors from different parts of the country (for example, the capital) and exchange news with them. It’s a beautiful aspect of the culture here.
On our way back to Olgiy, we soaked in the peaceful landscapes of the countryside…
A picnic at Uvs Nuur
By midweek, we were bidding farewell to our new friends in Bayan-Olgiy and boarding another plane, this time bound for Uvs. We were welcomed at the airport by a small crew, and no sooner did we arrive at the branch than we got down to business. Client waivers, visits to borrowers, loan officer training—check, check, check! Then the branch staff treated us to a warm welcome dinner at a nearby Korean restaurant. We were starting to feel like royalty!
The following morning, we had certificates and tokens of appreciation to hand out to 5 Kiva borrowers who had repaid their loans on time (or early). It turned out that the Branch Director had invited the local television crew to film the small ceremony! They asked me to say a few words about Kiva, so I was happy to talk about the good work Kiva and XacBank are doing. It aired on the evening news that night. I guess that makes me famous in Mongolia!
Next on the agenda was a trip to Uvs Nuur, a saltwater lake that is the largest in Mongolia. Lucky us! We followed a road for part of the trek but veered off after a while to avoid muddy areas where our SUV could get stuck. We zigzagged across an open field and eventually made it to the water’s edge, where Mongolians love to come and take a dip in the summertime. It was a cool but sunny afternoon, and we took in the warm rays as we sat idly by the water’s edge and enjoyed the picnic our colleagues had packed for us. We couldn’t have spent a nicer time in Uvs!
Business owners, an ancient monument and a stolen dinosaur
The following week, we hit the road for two more aimags, Arkhangai and Bayanhongor.
There, we had the opportunity to meet some borrowers who told us about their businesses. It’s always rewarding to make the connection between the borrower profiles on Kiva’s website and the people who are actually behind them. It’s also nice to see microcredit working effectively. These lovely ladies passed along their thank you’s to their Kiva lenders… Allow me to introduce them.
While visiting these aimags, we also learned about some of Mongolia’s rich natural history. Not far from Tsetserleg, Arkhangai’s city centre, is Taikhar Chuluu, a large rock formation that juts out in the middle of a wide plain. Legend has it that a snake emerged from the earth one day, many moons ago, and a hero named Bökebilig forced it back and sealed off its cave with this rock. The rock has been revered by various civilizations since ancient times, as evidenced by the Mongolian, Tibetan, and Turkic inscriptions which can be found on it (the latter which dates back to the 6th century AD, although sadly, most of the inscriptions have been overwritten by modern-day graffiti).
And did you know that it’s possible to smuggle a dinosaur out of a country? Luckily, the one that was taken from Mongolia is now on its way home. Bayanhongor, which is part of the Gobi Desert region, is home to some of the incredible dinosaur fossils that have been unearthed since the 1920s. These include many dinosaur eggs and several Velociraptors (which of course you’ll remember from Jurassic Park!). One of the most famous discoveries is of a Velociraptor and a Protoceratops that were locked in battle and frozen in time 80 million years ago. You can also see exhibits such as a nest of newborn baby dinosaurs, and a mother protecting her young at the Natural History Museum in UB—that is, when they’re not out touring the world!
The Mongolian Messenger
I witnessed another curiosity during these BV travels. In a country where there are effectively no street names or real addresses, I’ve been intrigued by how mail gets delivered around here. You may know that the Mongolian Empire had a highly developed mail system at the height of its rule. People have assured me that when they receive mail—that is, anything that cannot be taped to their doors—they are given notices to go pick it up at the nearest postal outlet. Sounds reasonable, right?
But the truth is, Mongolians today have instituted an informal delivery system that would surely do Chinggis Khan proud. My edification began as Batzul and I waited in line at the check-in counter in the UB airport to fly to Bayan-Olgiy. A man was hovering nearby, and finally he approached Batzul. They exchanged a few words in Mongolian; he passed her an envelope, and she took down a phone number. I observed the whole interaction somewhat suspiciously.
‘What was that all about?’ I asked after the man had gone.
‘Oh, he just wants me to deliver something in Olgiy,’ she replied casually. And to my confused stare, she added, ‘It’s the Mongolian Messenger service.’
As if that explained everything! My jaw must have dropped. I started sputtering… What? How? Who?? I was full of questions!
These questions were somewhat cleared up when we arrived in Olgiy. As we stopped for lunch with our branch colleague, Batzul got on the phone and a short while later, a lady walked into the restaurant. Just a few words were exchanged before the envelope was handed over and the lady walked back out. I watched in fascination. ‘How did you know she was the right lady?’ I exclaimed.
‘Because I just talked to her on the phone,’ Batzul answered matter-of-factly.
‘But don’t you need to see her ID or something?’ I persisted.
‘No.’ We resumed eating.
This happened again and again until I finally started to believe in the system. Coming back to UB this time, we walked out of the baggage-claim area of the airport and Batzul delivered another envelope straight into the outstretched hands of a stranger. She knew him by the black shirt he was wearing, she assured me. On the way into the city, our driver stopped along the road from the airport, not once but twice, at seemingly random intersections where our little Messenger hopped out, delivered her goods to waiting recipients, and hopped back into the car. I was blown away.
The Kiva Coordinator-Extraordinaire
Speaking of this Messenger, delivering envelopes isn’t Batzul’s only talent. For the past four months, I’ve had the pleasure of working with her, and for good reason: She is a truly exemplary Kiva Coordinator. We’ve worked closely together, particularly during all of our branch visits for the BVs, and I must say we’ve made a great team. We get our work done quickly and efficiently, and even have time left to have some fun (as you now know).
But it’s not just that. Batzul is an impressive young professional all on her own. She is always on the ball with her Kiva work and manages several other projects on top of that. But the best part about her is that she takes immense pride in her job as a Kiva Coordinator, and also in the fact that her work is impacting the lives of many Mongolians. Whether we are running a training session together, or visiting a borrower, she’s been far more than just a translator. She elaborates by adding anecdotes and lessons from her own stock of experiences, including her interactions with branches, loan officers, and clients, thus adding colour and depth to the messages we deliver. She makes my job as a Kiva Fellow easy!
Just as I had thought, the opportunity to see so many different parts of Mongolia for my BVs was fun, rewarding, and incredibly enriching. And I have Batzul, the Kiva borrowers, XacBank, and all the incredible people at the branch offices we met to thank for that—so from the bottom of my heart, thank you everyone for a truly amazing experience!
Spring may have arrived in Mongolia, but for two Kiva staff who visited me in April, winter gave one last hurrah and dumped the largest snowfall I’ve seen since being here (a whopping 2 inches!).
By: Abhishesh Adhikari
One of the best parts about my Kiva Fellowship has been the opportunity I get to meet and interact with entrepreneurs. During the 4 months that I spent in Kyrgyzstan, I helped Bai Tushum (Kiva’s partner MFI) launch a new Startup Loan Product and met a wide variety of entrepreneurs all across that country. After I got back from Kyrgyzstan in January, I have been working on a new Kiva project called Kiva Zip, trying to expand it here in Chicago.
Kiva Zip is a new initiative to make interest-free, small business loans to entrepreneurs in the United States. This new lending model is based on community relationships whereby entrepreneurs can request interest-free loans (up to $5000 for the first loan) based on endorsements from organizations or prominent individuals in their communities. Lenders can view the profiles of these entrepreneurs on Kiva Zip’s website, and lend $25 or more at a time.
Keith Baillie | KF19 | Philippines
Part I: Construction of a New Community
Following the Sendong typhoon, many Cagayan de Oro residents were displaced. I visited one of the resettlement villages, Xavier Ecoville. Flood victims are still currently living in temporary wooden accommodation built by agencies like Habitat for Humanity.
Among the first facilities constructed are a church and a community hall. There are also a health and family planning center, day care and preschool facilities, and covered basketball and volleyball court. Housing is in low-rise terraces, enabling neighbors to mingle in the street.
Part II: Factors Driving Community Spirit
If I mention that I am visiting or eating somewhere, they always ask “Who’s with you, sir?” I ask myself “What are the factors that drive the strong Filipino sense of community?” Here are some factors that occur to me:
- Strong family bonds. Filipinos typically have large families. Working children are responsible for helping support parents and younger siblings (including their education). Children will frequently work abroad to accomplish this. Such family obligations imprint a model for shared responsibility in the broader community.
Note: However, nowadays many Filipino couples separate and many children are born outside of marriage. Nevertheless, parents or grandparents always take care of the children if the mother cannot.
- Living accommodation. Single Filipinos typically live with their family until they marry and establish their own family home. Young Filipinos studying or working away from home typically live with colleagues in boarding houses, which provides a community atmosphere in place of the family home. Few Filipinos live completely alone, even when elderly.
- Shared religion. (I have worked in Christian areas but suspect the same holds true in Muslim and indigenous areas.) Almost all Filipinos I have met have a strong, active Christian faith. Although most are Catholic, other denominations are integrated in non-sectarian events, like religious festivals/fiestas and office devotionals. One of the first questions Filipinos ask me is “What is your religion?”
- Avoidance of conflict. Filipinos rarely get angry or raise their voices. If I say something critical, a Filipino will ask “Are you mad at me, Sir?” leading me to soften my response. I do not see angry rows or fights even in drinking establishments. When I berated a young girl for pushing in front of me in a grocery line, she just remained silent. And when my motorcycle taxi nearly collided with a motorcyclist who had pulled in front of him, there were no expletives. They both just smiled and chuckled.
- Community service. I met a large group of students who were studying a college course in cleaning neighborhoods and planting mangroves. When they graduate, they will be unpaid volunteers. In the cooperatives I have visited, serving the community (especially the poor) is always stressed in the devotionals and board members provide their time for free.
- Performances and shows. Church, school, college and office events bring people together to practice for dance performances, beauty contests, sports contests, etc.
- Fiestas. Each municipality has an annual fiesta when community members who live away return home. There are family reunions, school reunions, church services, public entertainments, and the roaming meals where people visit a succession of homes to eat.
- Texting. Throughout the day, Filipinos text small talk like “Good morning!” and “Have you had your breakfast?” This is an extension of normal social interaction.
- Maintenance of local bonds while away. Overseas Filipino Workers (OFWs) maintain social connections with others from their city or region – for example maids in Hong Kong or workers in the Middle East congregate on particular streets or intersections designated for their home location.
Whatever the reasons, there is no doubt that Filipinos have a strong sense of community – both with other Filipinos and (happily) in welcoming visitors from other cultures.
Afterthought: This may explain why Filipinos so readily ask foreigners for money. When they see financial inequality, it seems only right to share it. However, they don’t seem to resent the rich-poor divide within their own country enough to change it.
By Rachel Davis | KF19 | Denver, Colorado
For the past four months, I have been serving as a Kiva Zip Fellow in Denver, Colorado. As a fellow in the US I was required to work independently without the comfort of a home office or co-workers. The Zip fellowship is in and of itself, very entrepreneurial. First came research, then networking, then meetings, then events, then more networking. I’ve met so many fascinating people and have come to know so many amazing organizations doing crucial work in my own backyard.
The work of one organization in particular has really resonated with me, that of Mi Casa Resource Center. Mi Casa was founded in 1976 and has been providing support to ensure the economic success of Latino families in the Denver Metro area. Mi Casa provides after school programs, business classes, as well as other resources. The program that Kiva Zip has been working with is an entrepreneurial training program taught in both English and Spanish. Students are required to graduate from the program, they then become eligible for a Zip loan.
We have lent to three borrowers endorsed by Mi Casa, all of which are starting their own businesses. One is starting a catering and food cart business, one is opening her own hair studio, and one has launched his own construction company. These borrowers are self-employed entrepreneurs with skills that provide new opportunity for minorities. With the help of Mi Casa and Kiva Zip they have created readily available jobs to people in their communities. Instead of a top down approach to job creation, these borrowers are creating jobs from the bottom up. Jobs with dignity that require specialized skills, jobs that they can be proud of.
A few months ago I had the pleasure of attending one of the classes at Mi Casa. The classes are held in the evening and every week one of the students provides refreshments for everyone. I can’t describe how humbling it was to sit in that room. Every student was attentive and asking questions, participating, eagerly scribbling notes as if the information was about to just slip away and be lost forever. It was quite the departure from what I experienced at my traditional four-year public university. For these people, it was real – at the end of the program they will launch their businesses and it’s sink or swim.
Job creation is such a hot button issue these days and there is no universal solution. But seeing the Zip borrowers in person, seeing their drive and their passion to aim higher is encouraging if nothing else. With the right resources and bit of direction, creating a job for yourself and those around you is within reach. I can say confidently that Kiva Zip is giving entrepreneurs in the United States a chance to follow their dreams and it’s giving people an opportunity to find dignity and acceptance among our lenders. I’m passionate about this work and I am excited to see what the future holds for Kiva Zip and Mi Casa Resource Center.
You can visit Mi Casa’s trustee page at: https://zip.kiva.org/trustees/136
Here is a peek into my daily routine as a Kiva Fellow in Sololá, Guatemala. My schedule usually goes something like this…
8:00AM – Wake-Up
8:15AM – Emails, Updates and Writing for my travel blog
8:45AM – Arrive at ADICLA Office in Sololá, Guatemala
9:00AM – Plan our day of borrower visits, Kiva training and other tasks
10:00AM – Leave office
10:20AM – Morning snack at the central market in Sololá
10:40AM – Begin motorcycle ride into the countryside to visit borrowers
11:30AM – Arrive at first borrower’s home to gather information, take photos and get a participation signature (in this video we filmed a Kiva”Thank You” piece)
12:15PM – Arrive at second borrower’s home (in this video the borrower didn’t arrive, which is a regular occurrence when there are crops to be harvested)
1:30PM – Lunch at one of my favorite spots just outside the town of San Andres. Churrasco, chorizo, black beans, tomato sauce, cheese and a Coca Cola!
2:30PM – Wait at the San Andres ADICLA Office for a borrower group to arrive. Juan Carlos and I exchanged language lessons (Kakchiquel and English).
3:00PM – Group Borrower Meeting
3:45PM – Ride back to Sololá
5:10PM – Upload new borrower profiles
7:00PM – Leave office for the night, change and snack
7:30PM – Get it right. Get it tight.
8:15PM – Grocery shopping
8:45PM – Shower and Dinner
9:30PM – Catch up on emails, writing, Kiva Fellow tasks and travel blog work
That’s my day as a Kiva Fellow!